Referral Program

Orders can be canceled within 6 hours of purchase for a full refund. After this window, your order enters production and cannot be canceled. Contact me via contact page as soon as possible.

Yes! We love creating custom pieces. Contact us at kahlea@empressthings.com or visit our contact page to discuss your ideas.

Absolutely! Contact us for mailing instructions. The price covers labor and materials to transform your plushie into a functional chalk bag.

If we don't hear back from you about customization options within a reasonable timeframe, we may need to cancel your order with a partial refund. We'll reach out a few times before taking this step.

You'll receive a tracking number via email once your order ships.

Processing times vary by product: Wine Racks (US & Canada): 4–6 weeks, Chalk Bags: 1–3 weeks, Candles: 5–10 days, Stickers: 5–7 days, Can Cozies: 5–7 days. Processing times depend on material availability and order volume.

Yes! However, buyers are responsible for any customs or import taxes. EmpressThings is not responsible for customs delays.

Do not throw away the packaging! Contact us immediately at kahlea@empressthings.com with photos of the damage, the item, and all packaging materials. We'll make you a replacement free of charge. For UPS shipments, UPS will arrange pickup of the damaged item in its original box.

Handmade items (wine racks, chalk bags, and candles) are made-to-order and are final sale. Some items may be eligible for exchange on a case-by-case basis. Email kahlea@empressthings.com to discuss options.

Empty chalk after each use, spot clean with a damp cloth, hand wash with mild detergent when needed, air dry completely, fluff the material, store in a cool dry place, avoid overloading, and inspect regularly for wear.

Dust regularly, avoid direct sunlight, ensure it's stable and secure, blot spills immediately, maintain moderate humidity, use a natural wood polish occasionally, and follow weight limits.

All candles are made from natural soy wax.

EmpressThings is a woman-owned business creating premium handmade climbing gear, upcycled rope accessories, reclaimed wine barrel furniture, and hand-poured candles. Each piece is crafted with authentic, handmade quality and an earthy, editorial aesthetic.

Yes! We focus on sustainability by upcycling materials like climbing rope and reclaimed wine barrels, and all items are handmade to order to reduce waste.