Shop Policies & FAQ

Shipping

  • Wine Racks (US & Canada): 4–6 weeks processing time

  • Can Cozies: 5–7 days processing time

  • Candles: 5–10 days processing time

  • Chalk Bags: 1–3 weeks processing time

  • Handwritten Love Letters: 2–3 weeks processing time

Please note: Processing times depend on material availability and the order in which orders are received. Once your order ships, you will receive a shipping confirmation email with a tracking number to monitor your shipment in real-time.

  • Buyers are responsible for any customs or import taxes that may apply. I am not responsible for delays caused by customs.

Returns & Exchanges

  • Handmade items: All handcrafted products, including wine racks, chalk bags, candles, and love letters, are final sale and cannot be returned.

  • Exchanges: Some items may be eligible for exchange. Check the individual product details or contact me to see if your item qualifies.

  • For any questions regarding eligibility or exchanges, please contact me via Shopify messaging.

Cancellations

  • Orders can be canceled within 6 hours of purchase.

  • To request a cancellation, contact me immediately through Shopify messaging.

Frequently Asked Questions (FAQ)

Plushie Chalk Bag Care

  • Empty After Use: Remove excess chalk to prevent buildup.

  • Spot Clean: Use a damp cloth for minor stains. Avoid harsh chemicals.

  • Hand Wash: For deep cleaning, hand wash with lukewarm water and mild detergent. Rinse thoroughly.

  • Air Dry: Let dry completely, avoiding direct sunlight or heat.

  • Fluff & Restore: Massage the plush material to maintain softness.

  • Storage: Keep in a cool, dry place.

  • Avoid Overloading: Don’t overfill with chalk or gear.

  • Regular Inspection: Check seams and zippers for wear.

Rustic Wine Rack Care

  • Dust regularly to maintain charm.

  • Avoid direct sunlight to prevent fading.

  • Ensure stability for wall-mounted or freestanding racks.

  • Blot spills immediately to prevent stains.

  • Maintain moderate humidity to protect wood.

  • Use wood polish or conditioner for long-term care.

  • Follow weight limits and inspect regularly for wear.

Order Tracking

  • You can track your order using the provided tracking number once it ships.

Custom Plushie Chalk Bags

  • You may provide your own plushie to create a one-of-a-kind chalk bag.

  • Contact me after purchase to receive my mailing address and instructions.

  • The price covers craftsmanship, materials, and labor; plushies are supplied by the customer.

Handwritten Love Letters

  • Perfect as a surprise gift! Provide your personalized message, and I will craft a beautifully handwritten letter for your recipient.

Candles

  • All candles are made from natural soy wax for a clean, long-lasting burn.

Buyer Non-Response for Custom Orders

  • If customization details are not provided in a timely manner, I will contact you via Shopify messaging.

  • Orders without a response may be canceled, and a partial refund may be issued.

Damaged Wine Rack During Shipping

  • If UPS determines your wine rack was damaged in shipping, I will remake it free of charge.

  • Please provide clear photos of the damaged packaging and item.

  • I will arrange for UPS pickup of the damaged rack in its original box.

  • Replacement shipping times depend on availability.